附件4
湖北省武漢市“馬上辦網上辦一次辦”經驗做法
湖(hu)北省武漢市秉承以人民為中(zhong)心的發(fa)展思想，堅(jian)持集(ji)成、智能、共享(xiang)理(li)念，深入實施(shi)審批服務“馬上辦網上辦一次辦”改(gai)革，積極營造高效、便(bian)捷(jie)、公開、透明的政務環(huan)境，努(nu)力打造全國(guo)審批服務最(zui)優的城市。
一(yi)是堅持需(xu)(xu)求(qiu)導向(xiang)(xiang)(xiang)，構(gou)建(jian)審(shen)(shen)批服(fu)(fu)(fu)(fu)務(wu)(wu)新模式。從企(qi)業和(he)群(qun)(qun)眾辦(ban)(ban)(ban)(ban)(ban)(ban)事(shi)(shi)角度、服(fu)(fu)(fu)(fu)務(wu)(wu)需(xu)(xu)求(qiu)出發，打造透明高效(xiao)便捷的綜(zong)合審(shen)(shen)批服(fu)(fu)(fu)(fu)務(wu)(wu)，切實解決(jue)企(qi)業和(he)群(qun)(qun)眾反映最(zui)強烈的辦(ban)(ban)(ban)(ban)(ban)(ban)事(shi)(shi)難、辦(ban)(ban)(ban)(ban)(ban)(ban)事(shi)(shi)慢、辦(ban)(ban)(ban)(ban)(ban)(ban)事(shi)(shi)繁問(wen)題。將需(xu)(xu)要(yao)企(qi)業和(he)群(qun)(qun)眾“跑腿”的行(xing)政(zheng)(zheng)權力(li)和(he)政(zheng)(zheng)務(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)，分類編(bian)制市、區、街(jie)道（鄉鎮）三級(ji)9653項(xiang)(xiang)(xiang)(xiang)(xiang)“三辦(ban)(ban)(ban)(ban)(ban)(ban)”事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)清單(dan)，明確“馬上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)4820項(xiang)(xiang)(xiang)(xiang)(xiang)、“網上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”4306項(xiang)(xiang)(xiang)(xiang)(xiang)、“一(yi)次辦(ban)(ban)(ban)(ban)(ban)(ban)”7745項(xiang)(xiang)(xiang)(xiang)(xiang)。出臺行(xing)政(zheng)(zheng)審(shen)(shen)批事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)服(fu)(fu)(fu)(fu)務(wu)(wu)指南編(bian)寫規范(fan)(fan)、行(xing)政(zheng)(zheng)審(shen)(shen)批和(he)政(zheng)(zheng)務(wu)(wu)服(fu)(fu)(fu)(fu)務(wu)(wu)事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)通用目(mu)錄，在全市推(tui)行(xing)同標(biao)準、無差別的標(biao)準化(hua)審(shen)(shen)批服(fu)(fu)(fu)(fu)務(wu)(wu)。按照“一(yi)事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)一(yi)標(biao)準、一(yi)子項(xiang)(xiang)(xiang)(xiang)(xiang)一(yi)編(bian)碼、一(yi)流程一(yi)規范(fan)(fan)”的要(yao)求(qiu)，對“三辦(ban)(ban)(ban)(ban)(ban)(ban)”事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)逐項(xiang)(xiang)(xiang)(xiang)(xiang)編(bian)制標(biao)準化(hua)的辦(ban)(ban)(ban)(ban)(ban)(ban)事(shi)(shi)指南和(he)一(yi)次性告(gao)知書，通過政(zheng)(zheng)府網站、宣傳手冊等形式向(xiang)(xiang)(xiang)社會公開。建(jian)立(li)“三辦(ban)(ban)(ban)(ban)(ban)(ban)”事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)清單(dan)動態(tai)調整機(ji)制，不斷擴(kuo)大審(shen)(shen)批服(fu)(fu)(fu)(fu)務(wu)(wu)“三辦(ban)(ban)(ban)(ban)(ban)(ban)”覆蓋面，推(tui)動“一(yi)次辦(ban)(ban)(ban)(ban)(ban)(ban)”向(xiang)(xiang)(xiang)“馬上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”、“馬上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”向(xiang)(xiang)(xiang)“網上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”、“網上(shang)辦(ban)(ban)(ban)(ban)(ban)(ban)”向(xiang)(xiang)(xiang)“不用辦(ban)(ban)(ban)(ban)(ban)(ban)”邁(mai)進(jin)，不斷擴(kuo)大“零跑腿”事(shi)(shi)項(xiang)(xiang)(xiang)(xiang)(xiang)范(fan)(fan)圍。
二(er)是力推集成服(fu)(fu)務(wu)(wu)(wu)，開(kai)辟提(ti)能增效新路徑。以(yi)辦(ban)(ban)(ban)好“一(yi)件事(shi)(shi)”為(wei)標準，推進(jin)機(ji)構、流程(cheng)、信息(xi)“三個(ge)集成”，實(shi)現(xian)“進(jin)一(yi)個(ge)門、跑(pao)一(yi)個(ge)窗、上(shang)一(yi)個(ge)網(wang)”辦(ban)(ban)(ban)理(li)所有審(shen)批(pi)(pi)服(fu)(fu)務(wu)(wu)(wu)事(shi)(shi)項。市級(ji)審(shen)批(pi)(pi)主管部(bu)門全(quan)(quan)部(bu)設立行(xing)(xing)政(zheng)審(shen)批(pi)(pi)處，15個(ge)區全(quan)(quan)部(bu)組建(jian)(jian)行(xing)(xing)政(zheng)審(shen)批(pi)(pi)局，推進(jin)審(shen)批(pi)(pi)職責、機(ji)構、人員“三個(ge)全(quan)(quan)集中(zhong)”，審(shen)批(pi)(pi)服(fu)(fu)務(wu)(wu)(wu)實(shi)現(xian)從(cong)物(wu)理(li)集中(zhong)向(xiang)功(gong)能集成轉變(bian)，實(shi)行(xing)(xing)“一(yi)個(ge)機(ji)構、一(yi)個(ge)窗口(kou)、一(yi)枚(mei)印章”管審(shen)批(pi)(pi)。按照(zhao)一(yi)個(ge)流程(cheng)辦(ban)(ban)(ban)好“一(yi)件事(shi)(shi)”的(de)(de)標準，試行(xing)(xing)情景式審(shen)批(pi)(pi)。市、區政(zheng)務(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)中(zhong)心綜合設置審(shen)批(pi)(pi)服(fu)(fu)務(wu)(wu)(wu)窗口(kou)，構建(jian)(jian)前臺(tai)(tai)一(yi)口(kou)受(shou)理(li)、后臺(tai)(tai)分類審(shen)批(pi)(pi)、限(xian)(xian)時(shi)(shi)辦(ban)(ban)(ban)結(jie)出件、全(quan)(quan)程(cheng)電子監察(cha)的(de)(de)閉(bi)環運(yun)行(xing)(xing)機(ji)制。打通(tong)投(tou)資(zi)審(shen)批(pi)(pi)綠色(se)通(tong)道、不動(dong)產登記提(ti)速通(tong)道、證照(zhao)數據(ju)共享通(tong)道、審(shen)批(pi)(pi)系統融合通(tong)道。市級(ji)審(shen)批(pi)(pi)服(fu)(fu)務(wu)(wu)(wu)辦(ban)(ban)(ban)理(li)時(shi)(shi)限(xian)(xian)平(ping)均(jun)(jun)每(mei)個(ge)事(shi)(shi)項壓縮10.6天，申(shen)報材(cai)料平(ping)均(jun)(jun)減少0.87份。按照(zhao)網(wang)上(shang)辦(ban)(ban)(ban)事(shi)(shi)是常態(tai)、網(wang)下辦(ban)(ban)(ban)事(shi)(shi)是例(li)外的(de)(de)要求(qiu)，優先推行(xing)(xing)“網(wang)上(shang)辦(ban)(ban)(ban)”，構建(jian)(jian)全(quan)(quan)市統一(yi)的(de)(de)身份認證系統、統一(yi)的(de)(de)政(zheng)府大(da)數據(ju)中(zhong)心。“云端武漢·政(zheng)務(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)大(da)廳”已覆蓋15個(ge)區政(zheng)務(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)大(da)廳、171個(ge)街鎮(zhen)政(zheng)務(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)中(zhong)心，全(quan)(quan)市審(shen)批(pi)(pi)服(fu)(fu)務(wu)(wu)(wu)一(yi)個(ge)數據(ju)庫、一(yi)朵政(zheng)務(wu)(wu)(wu)云、一(yi)張政(zheng)務(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)網(wang)基本實(shi)現(xian)。
三(san)(san)是聚(ju)力改革創新(xin)(xin)，激(ji)活審(shen)(shen)批提(ti)速新(xin)(xin)動能。聚(ju)焦(jiao)重(zhong)點(dian)、難點(dian)和焦(jiao)點(dian)問題，開(kai)展聯合攻關(guan)，重(zhong)點(dian)突(tu)破，打(da)(da)通(tong)企業(ye)和群眾辦(ban)事“最后一公(gong)里”。圍繞服(fu)(fu)務(wu)(wu)招商(shang)引資(zi)(zi)，打(da)(da)造產業(ye)項目、政(zheng)府投資(zi)(zi)、土地供應(ying)“三(san)(san)個綠(lv)色通(tong)道”，優化工業(ye)投資(zi)(zi)、政(zheng)府投資(zi)(zi)、企業(ye)投資(zi)(zi)審(shen)(shen)批“三(san)(san)張流程(cheng)圖”，推行(xing)分段審(shen)(shen)、分時批工作機(ji)(ji)制。深(shen)化行(xing)政(zheng)審(shen)(shen)批中(zhong)介(jie)服(fu)(fu)務(wu)(wu)治(zhi)理，建(jian)立(li)涉審(shen)(shen)中(zhong)介(jie)服(fu)(fu)務(wu)(wu)事項、收費、機(ji)(ji)構“三(san)(san)張清單”，市(shi)級審(shen)(shen)批中(zhong)介(jie)服(fu)(fu)務(wu)(wu)事項由77項減為41項。開(kai)展“紅頂中(zhong)介(jie)”專(zhuan)項檢查，實行(xing)中(zhong)介(jie)機(ji)(ji)構服(fu)(fu)務(wu)(wu)質(zhi)量星(xing)級評價。建(jian)立(li)全市(shi)統(tong)一開(kai)放的行(xing)政(zheng)審(shen)(shen)批服(fu)(fu)務(wu)(wu)機(ji)(ji)構名錄庫和網上服(fu)(fu)務(wu)(wu)平臺，打(da)(da)造審(shen)(shen)批“中(zhong)介(jie)超(chao)市(shi)”，實現“零門(men)檻、零限制”入駐。鼓勵各區(qu)、各部門(men)推出(chu)各具特色改革措(cuo)施，涌現了(le)網上警局(ju)、電子證照包、市(shi)民一卡通(tong)、工商(shang)登記(ji)二十(shi)八(ba)證合一、智慧辦(ban)稅(shui)、全程(cheng)免費代(dai)辦(ban)幫辦(ban)、“5+2”錯(cuo)時延(yan)時服(fu)(fu)務(wu)(wu)等創新(xin)(xin)措(cuo)施，通(tong)過亮(liang)點(dian)示范，整體提(ti)升(sheng)政(zheng)務(wu)(wu)服(fu)(fu)務(wu)(wu)水平。
