新華社北(bei)京5月23日電 近日，中共中央辦公(gong)廳、國務院辦公(gong)廳印發(fa)了《關于深入推進審批服務便民化的指導意見》，并發(fa)出通(tong)知，要(yao)求各(ge)地區各(ge)部門結合實(shi)(shi)際認真貫徹(che)落實(shi)(shi)。
《關于深入(ru)推(tui)進審批(pi)服務便民化的指導意見》全文(wen)如下。
黨(dang)(dang)的(de)(de)十八大以(yi)(yi)來，地(di)方各級(ji)黨(dang)(dang)委和(he)政府認真(zhen)貫(guan)徹黨(dang)(dang)中央決策部署，切實(shi)踐(jian)行以(yi)(yi)人民為中心的(de)(de)發(fa)展思(si)想，聚焦(jiao)企(qi)業(ye)和(he)群眾(zhong)反映突(tu)出的(de)(de)辦(ban)事(shi)難、辦(ban)事(shi)慢，多頭跑(pao)、來回跑(pao)等問(wen)題，扎實(shi)推(tui)進(jin)簡(jian)政放權、放管(guan)結合、優化(hua)服(fu)務(wu)改(gai)革(ge)，探索了許多行之有效的(de)(de)措施辦(ban)法，在方便(bian)企(qi)業(ye)和(he)群眾(zhong)辦(ban)事(shi)創業(ye)，有效降低制度性(xing)交易成本(ben)，加快轉(zhuan)變政府職能(neng)和(he)工作作風，提升政府治理(li)能(neng)力和(he)水平(ping)等方面取得了明顯(xian)成效。為進(jin)一步推(tui)廣地(di)方典型經驗、帶動(dong)面上改(gai)革(ge)上新臺階，現就深(shen)入推(tui)進(jin)審批服(fu)務(wu)便(bian)民化(hua)提出以(yi)(yi)下指導(dao)意見。
一、總體要求
（一）指導(dao)思(si)想。深入貫(guan)徹落實黨的十九大(da)(da)和(he)(he)十九屆(jie)二中(zhong)、三中(zhong)全會精神，以(yi)習近平新時代中(zhong)國特色(se)社會主義思(si)想為指導(dao)，加大(da)(da)轉(zhuan)變(bian)政府職能和(he)(he)簡政放權力度，以(yi)更快更好方(fang)便(bian)企業和(he)(he)群眾(zhong)辦(ban)(ban)事(shi)創(chuang)業為導(dao)向，圍繞直(zhi)接面向企業和(he)(he)群眾(zhong)、依申請辦(ban)(ban)理的行政審批(pi)(pi)和(he)(he)公(gong)共(gong)服務(wu)事(shi)項，推(tui)(tui)動(dong)審批(pi)(pi)服務(wu)理念、制度、作風全方(fang)位(wei)深層(ceng)次變(bian)革，著力打造“寬進、快辦(ban)(ban)、嚴管、便(bian)民、公(gong)開(kai)”的審批(pi)(pi)服務(wu)模式，最(zui)大(da)(da)限度減(jian)少企業和(he)(he)群眾(zhong)跑政府的次數，不(bu)斷優化辦(ban)(ban)事(shi)創(chuang)業和(he)(he)營商環(huan)境，切實增(zeng)強政府公(gong)信力和(he)(he)執行力，推(tui)(tui)動(dong)政府治理體(ti)系(xi)和(he)(he)治理能力現(xian)代化，建(jian)設(she)人民滿意的服務(wu)型政府。
（二）基本原則
——堅持以人民為中心。把黨的(de)(de)群(qun)眾路(lu)線(xian)貫徹到(dao)審批服務(wu)(wu)便(bian)民化全過程，聚焦影響企(qi)業和(he)群(qun)眾辦(ban)事創業的(de)(de)堵點(dian)(dian)痛點(dian)(dian)，用最短(duan)的(de)(de)時間、最快的(de)(de)速度，把服務(wu)(wu)企(qi)業和(he)群(qun)眾的(de)(de)事項(xiang)辦(ban)理好(hao)，讓(rang)群(qun)眾成為改革(ge)的(de)(de)監督者、推動(dong)者、受益者。
——堅持改(gai)革與(yu)法(fa)治辯證(zheng)統(tong)(tong)一(yi)。在法(fa)治下推進改(gai)革、在改(gai)革中完(wan)善法(fa)治，著力(li)破除審批服(fu)務中的(de)體(ti)制(zhi)機(ji)制(zhi)障(zhang)礙(ai)，加(jia)快(kuai)推進相(xiang)關政策法(fa)規(gui)立改(gai)廢釋工作，構(gou)建更加(jia)系統(tong)(tong)完(wan)善、科(ke)學(xue)規(gui)范、運行有效的(de)審批服(fu)務制(zhi)度體(ti)系。
——堅持放(fang)管(guan)(guan)并重、放(fang)管(guan)(guan)結合。協同推進審批服務便民和監管(guan)(guan)方(fang)式(shi)創新(xin)，積極探索(suo)新(xin)型監管(guan)(guan)模(mo)式(shi)，落實監管(guan)(guan)責任，以更(geng)高(gao)效的(de)監管(guan)(guan)促進更(geng)好地(di)簡政(zheng)放(fang)權和政(zheng)府職能轉(zhuan)變，推動政(zheng)府管(guan)(guan)理真(zhen)正轉(zhuan)向寬進嚴(yan)管(guan)(guan)。
——堅(jian)持(chi)體(ti)制創新(xin)與“互(hu)聯(lian)網(wang)(wang)(wang)+”融(rong)合(he)促進。強化互(hu)聯(lian)網(wang)(wang)(wang)思維(wei)，推動政府管(guan)理創新(xin)與互(hu)聯(lian)網(wang)(wang)(wang)、物聯(lian)網(wang)(wang)(wang)、大數據、云計算、人(ren)工智(zhi)能等信息技術深度融(rong)合(he)，推進審批服務扁平化、便(bian)捷(jie)化、智(zhi)能化，讓數據多跑(pao)路、群(qun)眾少跑(pao)腿。
二、主要任務
（一(yi)(yi)）全面推行(xing)審(shen)批(pi)(pi)(pi)服務(wu)“馬(ma)(ma)上(shang)(shang)辦(ban)(ban)(ban)、網上(shang)(shang)辦(ban)(ban)(ban)、就(jiu)(jiu)(jiu)近辦(ban)(ban)(ban)、一(yi)(yi)次(ci)辦(ban)(ban)(ban)”。在(zai)梳理公(gong)布政(zheng)府權責(ze)清單和(he)公(gong)共服務(wu)事(shi)項(xiang)(xiang)清單基礎上(shang)(shang)，以(yi)(yi)企(qi)業和(he)群眾辦(ban)(ban)(ban)好“一(yi)(yi)件事(shi)”為標準，進一(yi)(yi)步提升審(shen)批(pi)(pi)(pi)服務(wu)效能(neng)。合(he)法合(he)規的事(shi)項(xiang)(xiang)“馬(ma)(ma)上(shang)(shang)辦(ban)(ban)(ban)”，減(jian)少(shao)企(qi)業和(he)群眾現場辦(ban)(ban)(ban)理等(deng)候時間。積(ji)極推行(xing)“網上(shang)(shang)辦(ban)(ban)(ban)”，凡與企(qi)業生產經(jing)營(ying)、群眾生產生活(huo)密切(qie)相關的審(shen)批(pi)(pi)(pi)服務(wu)事(shi)項(xiang)(xiang)“應上(shang)(shang)盡上(shang)(shang)、全程在(zai)線”，切(qie)實(shi)(shi)(shi)(shi)提高網上(shang)(shang)辦(ban)(ban)(ban)理比例。除法律(lv)法規有特(te)別規定(ding)外，有條件的市縣和(he)開發(fa)區80%以(yi)(yi)上(shang)(shang)審(shen)批(pi)(pi)(pi)服務(wu)事(shi)項(xiang)(xiang)實(shi)(shi)(shi)(shi)現網上(shang)(shang)能(neng)辦(ban)(ban)(ban)。已在(zai)實(shi)(shi)(shi)(shi)體大廳辦(ban)(ban)(ban)理的事(shi)項(xiang)(xiang)，不得要求企(qi)業和(he)群眾補填網上(shang)(shang)流程。面向個人的事(shi)項(xiang)(xiang)“就(jiu)(jiu)(jiu)近辦(ban)(ban)(ban)”，完善基層綜合(he)便(bian)民(min)服務(wu)平臺(tai)功能(neng)，將審(shen)批(pi)(pi)(pi)服務(wu)延伸到鄉(xiang)(xiang)鎮（街道）、城鄉(xiang)(xiang)社區等(deng)，實(shi)(shi)(shi)(shi)現就(jiu)(jiu)(jiu)近能(neng)辦(ban)(ban)(ban)、多點(dian)可(ke)辦(ban)(ban)(ban)、少(shao)跑快(kuai)辦(ban)(ban)(ban)。推動(dong)一(yi)(yi)般事(shi)項(xiang)(xiang)“不見面”、復雜事(shi)項(xiang)(xiang)“一(yi)(yi)次(ci)辦(ban)(ban)(ban)”，符合(he)法定(ding)受理條件、申報材料(liao)齊(qi)全的原則上(shang)(shang)一(yi)(yi)次(ci)辦(ban)(ban)(ban)結；需要現場踏勘、技術(shu)審(shen)查(cha)、聽證論證的，實(shi)(shi)(shi)(shi)行(xing)馬(ma)(ma)上(shang)(shang)響應、聯合(he)辦(ban)(ban)(ban)理和(he)限時辦(ban)(ban)(ban)結。以(yi)(yi)省為單位(wei)公(gong)布各層級政(zheng)府“馬(ma)(ma)上(shang)(shang)辦(ban)(ban)(ban)、網上(shang)(shang)辦(ban)(ban)(ban)、就(jiu)(jiu)(jiu)近辦(ban)(ban)(ban)、一(yi)(yi)次(ci)辦(ban)(ban)(ban)”審(shen)批(pi)(pi)(pi)服務(wu)事(shi)項(xiang)(xiang)目錄(lu)，具體形式(shi)可(ke)結合(he)各自實(shi)(shi)(shi)(shi)際確定(ding)，成熟(shu)一(yi)(yi)批(pi)(pi)(pi)、公(gong)布一(yi)(yi)批(pi)(pi)(pi)，2018年10月(yue)底前實(shi)(shi)(shi)(shi)現全覆蓋。
（二）深入推(tui)進審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)標(biao)(biao)準化(hua)(hua)。聚焦不(bu)動產登記、市場準入、企(qi)業(ye)投資、建(jian)設(she)工程、民生事(shi)務(wu)(wu)等辦(ban)理量(liang)大、企(qi)業(ye)和(he)(he)群(qun)眾關注(zhu)的(de)(de)(de)重(zhong)點(dian)領域(yu)重(zhong)點(dian)事(shi)項，按(an)照減環(huan)節(jie)(jie)、減材(cai)料(liao)(liao)、減時限(xian)、減費(fei)用(yong)的(de)(de)(de)要求(qiu)(qiu)，逐(zhu)項編制標(biao)(biao)準化(hua)(hua)工作規(gui)程和(he)(he)辦(ban)事(shi)指南，推(tui)行一(yi)次告(gao)知、一(yi)表(biao)申(shen)(shen)請。按(an)照國(guo)家(jia)(jia)推(tui)進審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)標(biao)(biao)準化(hua)(hua)的(de)(de)(de)有(you)(you)關要求(qiu)(qiu)，科(ke)學細化(hua)(hua)量(liang)化(hua)(hua)審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)標(biao)(biao)準，壓減自(zi)由裁(cai)量(liang)權，完(wan)善(shan)適用(yong)規(gui)則，推(tui)進同一(yi)事(shi)項無差(cha)別受理、同標(biao)(biao)準辦(ban)理。構建(jian)和(he)(he)完(wan)善(shan)形式直觀、易看易懂(dong)的(de)(de)(de)審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)事(shi)項辦(ban)理流(liu)程圖（表(biao)），實現網上可(ke)查、電話可(ke)詢，為企(qi)業(ye)和(he)(he)群(qun)眾辦(ban)事(shi)提供(gong)清晰指引。有(you)(you)條(tiao)件的(de)(de)(de)地方可(ke)以(yi)探索制定(ding)審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)運行評價標(biao)(biao)準，建(jian)立(li)相(xiang)應考核評價機(ji)制。消除審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)中的(de)(de)(de)模糊條(tiao)款，屬于兜底(di)性質的(de)(de)(de)“其他材(cai)料(liao)(liao)”、“有(you)(you)關材(cai)料(liao)(liao)”等，應逐(zhu)一(yi)加以(yi)明(ming)(ming)確，不(bu)能明(ming)(ming)確且(qie)不(bu)會危害國(guo)家(jia)(jia)安(an)全和(he)(he)公共安(an)全的(de)(de)(de)，不(bu)得要求(qiu)(qiu)申(shen)(shen)請人提供(gong)。上一(yi)個審(shen)批(pi)服(fu)(fu)(fu)務(wu)(wu)環(huan)節(jie)(jie)已(yi)收(shou)取(qu)的(de)(de)(de)申(shen)(shen)報材(cai)料(liao)(liao)，不(bu)再要求(qiu)(qiu)重(zhong)復提交(jiao)。
（三）持(chi)續(xu)開展“減(jian)證(zheng)(zheng)便民”行動。全面(mian)清(qing)理(li)(li)煩擾企業和群眾的(de)“奇葩(pa)”證(zheng)(zheng)明(ming)、循環證(zheng)(zheng)明(ming)、重(zhong)復(fu)證(zheng)(zheng)明(ming)等(deng)各類無謂證(zheng)(zheng)明(ming)，大(da)力(li)減(jian)少蓋章、審核(he)、備案(an)、確認、告知等(deng)各種繁瑣環節和手續(xu)。凡沒有法(fa)(fa)(fa)律(lv)(lv)法(fa)(fa)(fa)規依據的(de)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)，能(neng)通過(guo)個人(ren)現有證(zheng)(zheng)照(zhao)來證(zheng)(zheng)明(ming)的(de)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)，能(neng)采取(qu)(qu)申請人(ren)書面(mian)承諾方(fang)式解決的(de)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)，能(neng)被其(qi)他(ta)材料涵蓋或替代的(de)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)，能(neng)通過(guo)網(wang)絡核(he)驗的(de)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)，開具單(dan)(dan)位無法(fa)(fa)(fa)調查核(he)實的(de)證(zheng)(zheng)明(ming)一(yi)(yi)律(lv)(lv)取(qu)(qu)消(xiao)。清(qing)理(li)(li)過(guo)程(cheng)中(zhong)(zhong)需要修改(gai)法(fa)(fa)(fa)律(lv)(lv)法(fa)(fa)(fa)規的(de)，及時提出修改(gai)建(jian)議，按照(zhao)法(fa)(fa)(fa)定程(cheng)序提請修改(gai)。大(da)力(li)推進(jin)中(zhong)(zhong)央(yang)和地方(fang)之(zhi)間(jian)、職(zhi)能(neng)部門之(zhi)間(jian)政務信息共享，從源頭上避(bi)免“奇葩(pa)”證(zheng)(zheng)明(ming)等(deng)現象。確需保留的(de)證(zheng)(zheng)明(ming)事項，要廣泛(fan)征求意見，充分說明(ming)理(li)(li)由并對外公布清(qing)單(dan)(dan)，逐項列(lie)明(ming)設定依據、索(suo)要單(dan)(dan)位、開具單(dan)(dan)位、辦理(li)(li)指南等(deng)，嚴格實行清(qing)單(dan)(dan)式管理(li)(li)。對保留的(de)證(zheng)(zheng)明(ming)，要加強互認共享，減(jian)少不必要的(de)重(zhong)復(fu)舉證(zheng)(zheng)。
（四(si)）大力推(tui)行(xing)審(shen)批(pi)(pi)服(fu)(fu)(fu)務(wu)(wu)集(ji)中(zhong)辦(ban)(ban)理(li)。優化(hua)(hua)提升各級政(zheng)務(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)大廳(ting)“一站(zhan)式(shi)”功能，進一步推(tui)動審(shen)批(pi)(pi)服(fu)(fu)(fu)務(wu)(wu)事(shi)項(xiang)進駐(zhu)大廳(ting)統一辦(ban)(ban)理(li)。將部(bu)(bu)門(men)(men)分設的(de)(de)辦(ban)(ban)事(shi)窗口整(zheng)合為綜(zong)合窗口，完善“前臺綜(zong)合受理(li)、后臺分類(lei)審(shen)批(pi)(pi)、綜(zong)合窗口出(chu)件”工作模式(shi)，實行(xing)一窗受理(li)、集(ji)成服(fu)(fu)(fu)務(wu)(wu)，實現“一窗通(tong)辦(ban)(ban)”。根據企業(ye)和群眾辦(ban)(ban)件頻率(lv)、辦(ban)(ban)事(shi)習慣，不斷優化(hua)(hua)調整(zheng)窗口設置。對(dui)(dui)涉(she)及多個(ge)部(bu)(bu)門(men)(men)的(de)(de)事(shi)項(xiang)，建立健全(quan)部(bu)(bu)門(men)(men)聯辦(ban)(ban)機(ji)制，探索推(tui)行(xing)全(quan)程(cheng)幫辦(ban)(ban)制。通(tong)過(guo)預約、輪休等(deng)辦(ban)(ban)法，為企業(ye)和群眾辦(ban)(ban)事(shi)提供錯時、延時服(fu)(fu)(fu)務(wu)(wu)和節假日(ri)受理(li)、辦(ban)(ban)理(li)通(tong)道，有(you)條件的(de)(de)地方可探索實行(xing)“5+X”工作日(ri)模式(shi)。對(dui)(dui)重(zhong)點(dian)區域重(zhong)點(dian)項(xiang)目可有(you)針對(dui)(dui)性地提供個(ge)性化(hua)(hua)定制化(hua)(hua)服(fu)(fu)(fu)務(wu)(wu)。健全(quan)市(shi)縣審(shen)批(pi)(pi)服(fu)(fu)(fu)務(wu)(wu)部(bu)(bu)門(men)(men)與同級監管部(bu)(bu)門(men)(men)及上(shang)下級部(bu)(bu)門(men)(men)間的(de)(de)工作協調配合機(ji)制。完善政(zheng)務(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)效能監督，全(quan)面(mian)推(tui)行(xing)審(shen)批(pi)(pi)服(fu)(fu)(fu)務(wu)(wu)過(guo)程(cheng)和結果公開(kai)公示，接受社會監督。深化(hua)(hua)和擴(kuo)大相對(dui)(dui)集(ji)中(zhong)行(xing)政(zheng)許可權改革(ge)試(shi)點(dian)，整(zheng)合優化(hua)(hua)審(shen)批(pi)(pi)服(fu)(fu)(fu)務(wu)(wu)機(ji)構和職責，有(you)條件的(de)(de)市(shi)縣和開(kai)發區可設立行(xing)政(zheng)審(shen)批(pi)(pi)局，實行(xing)“一枚印章(zhang)管審(shen)批(pi)(pi)”。依法設立的(de)(de)行(xing)政(zheng)審(shen)批(pi)(pi)局辦(ban)(ban)理(li)的(de)(de)行(xing)政(zheng)許可等(deng)事(shi)項(xiang)具有(you)法律(lv)效力，原(yuan)主(zhu)管部(bu)(bu)門(men)(men)不得(de)要求(qiu)企業(ye)和群眾再加(jia)蓋本部(bu)(bu)門(men)(men)印章(zhang)，杜絕重(zhong)復(fu)蓋章(zhang)。
（五(wu)）著(zhu)力(li)(li)提升“互聯網(wang)(wang)(wang)(wang)+政(zheng)(zheng)務(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)”水平(ping)。打破(po)信(xin)息(xi)孤(gu)島(dao)，統(tong)一(yi)(yi)(yi)(yi)(yi)明確(que)各(ge)部(bu)門(men)信(xin)息(xi)共享的(de)種類(lei)(lei)、標(biao)準、范(fan)圍、流程，加(jia)快(kuai)推進部(bu)門(men)政(zheng)(zheng)務(wu)(wu)信(xin)息(xi)聯通(tong)(tong)共用。按照(zhao)“整(zheng)合(he)是原則、孤(gu)網(wang)(wang)(wang)(wang)是例外(wai)(wai)”的(de)要求(qiu)(qiu)，清理整(zheng)合(he)分散、獨立的(de)政(zheng)(zheng)務(wu)(wu)信(xin)息(xi)系統(tong)，統(tong)一(yi)(yi)(yi)(yi)(yi)接(jie)入國家數(shu)(shu)據(ju)(ju)(ju)共享交(jiao)換平(ping)臺(tai)(tai)，構建(jian)網(wang)(wang)(wang)(wang)絡安全防護體(ti)系，實(shi)(shi)(shi)(shi)現(xian)跨部(bu)門(men)跨地區(qu)跨層級政(zheng)(zheng)務(wu)(wu)信(xin)息(xi)可靠(kao)交(jiao)換與安全共享，并依(yi)法依(yi)規向社(she)會開放。完善網(wang)(wang)(wang)(wang)上實(shi)(shi)(shi)(shi)名身份(fen)認證體(ti)系，明確(que)電子(zi)證照(zhao)、電子(zi)公文、電子(zi)印章法律效力(li)(li)，建(jian)立健全基本(ben)標(biao)準規范(fan)，實(shi)(shi)(shi)(shi)現(xian)“一(yi)(yi)(yi)(yi)(yi)次采集、一(yi)(yi)(yi)(yi)(yi)庫管理、多方使用、即調即用”。中(zhong)央和(he)省(sheng)(sheng)級部(bu)門(men)審批服(fu)(fu)(fu)務(wu)(wu)系統(tong)盡快(kuai)向各(ge)級政(zheng)(zheng)務(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)機(ji)(ji)構開放端口、權限(xian)和(he)共享數(shu)(shu)據(ju)(ju)(ju)，打通(tong)(tong)數(shu)(shu)據(ju)(ju)(ju)查(cha)詢(xun)互認通(tong)(tong)道，實(shi)(shi)(shi)(shi)現(xian)對自然(ran)人和(he)企(qi)業(ye)身份(fen)核驗(yan)、納稅證明、不動(dong)產登記、學位學歷證明、資格(ge)資質、社(she)會保(bao)(bao)險等數(shu)(shu)據(ju)(ju)(ju)查(cha)詢(xun)需求(qiu)(qiu)。整(zheng)合(he)省(sheng)(sheng)級各(ge)部(bu)門(men)信(xin)息(xi)建(jian)設資金資源和(he)管理職能(neng)(neng)，探索建(jian)立統(tong)一(yi)(yi)(yi)(yi)(yi)的(de)政(zheng)(zheng)務(wu)(wu)數(shu)(shu)據(ju)(ju)(ju)管理機(ji)(ji)構，加(jia)快(kuai)實(shi)(shi)(shi)(shi)現(xian)全省(sheng)(sheng)域“一(yi)(yi)(yi)(yi)(yi)平(ping)臺(tai)(tai)、一(yi)(yi)(yi)(yi)(yi)張網(wang)(wang)(wang)(wang)、一(yi)(yi)(yi)(yi)(yi)個庫”。除(chu)(chu)有(you)特殊保(bao)(bao)密要求(qiu)(qiu)外(wai)(wai)，各(ge)業(ye)務(wu)(wu)部(bu)門(men)原則上不再單獨建(jian)設審批服(fu)(fu)(fu)務(wu)(wu)業(ye)務(wu)(wu)平(ping)臺(tai)(tai)系統(tong)。探索對適宜(yi)的(de)事(shi)項開展智能(neng)(neng)審批，實(shi)(shi)(shi)(shi)現(xian)即報即批、即批即得。深度開發(fa)(fa)各(ge)類(lei)(lei)便民(min)應用，推動(dong)更多審批服(fu)(fu)(fu)務(wu)(wu)事(shi)項通(tong)(tong)過互聯網(wang)(wang)(wang)(wang)移(yi)動(dong)端辦(ban)(ban)理。開展市民(min)個人網(wang)(wang)(wang)(wang)頁和(he)企(qi)業(ye)專屬網(wang)(wang)(wang)(wang)頁建(jian)設，提高網(wang)(wang)(wang)(wang)上辦(ban)(ban)事(shi)精細化(hua)水平(ping)。運用大數(shu)(shu)據(ju)(ju)(ju)精準分析和(he)評估(gu)審批服(fu)(fu)(fu)務(wu)(wu)辦(ban)(ban)件情況，有(you)針對性地改進辦(ban)(ban)理流程，讓(rang)辦(ban)(ban)事(shi)更快(kuai)捷、服(fu)(fu)(fu)務(wu)(wu)更優質。加(jia)大非緊急類(lei)(lei)熱(re)線(xian)整(zheng)合(he)力(li)(li)度，建(jian)設統(tong)一(yi)(yi)(yi)(yi)(yi)的(de)政(zheng)(zheng)務(wu)(wu)咨(zi)詢(xun)投訴(su)舉報平(ping)臺(tai)(tai)，除(chu)(chu)因專業(ye)性強、集成(cheng)度高、咨(zi)詢(xun)服(fu)(fu)(fu)務(wu)(wu)量大確(que)需保(bao)(bao)留(liu)的(de)熱(re)線(xian)外(wai)(wai)，其他熱(re)線(xian)力(li)(li)爭做到“一(yi)(yi)(yi)(yi)(yi)號響(xiang)應”企(qi)業(ye)和(he)群眾訴(su)求(qiu)(qiu)。以(yi)審批智能(neng)(neng)化(hua)、服(fu)(fu)(fu)務(wu)(wu)自助化(hua)、辦(ban)(ban)事(shi)移(yi)動(dong)化(hua)為重點，把實(shi)(shi)(shi)(shi)體(ti)大廳、網(wang)(wang)(wang)(wang)上平(ping)臺(tai)(tai)、移(yi)動(dong)客戶端、自助終端、服(fu)(fu)(fu)務(wu)(wu)熱(re)線(xian)等結合(he)起來，實(shi)(shi)(shi)(shi)現(xian)線(xian)上線(xian)下功能(neng)(neng)互補、融合(he)發(fa)(fa)展。
（六）創新便民(min)利(li)企(qi)審批(pi)(pi)(pi)服(fu)務(wu)(wu)(wu)方式。在(zai)全(quan)(quan)國(guo)推(tui)開(kai)“證(zheng)照(zhao)分離”改革，扎實(shi)推(tui)進(jin)“照(zhao)后(hou)減證(zheng)”，進(jin)一(yi)步(bu)壓縮企(qi)業(ye)開(kai)辦(ban)時間。全(quan)(quan)面推(tui)動在(zai)建設(she)工(gong)程領域實(shi)行聯(lian)合(he)(he)勘(kan)驗、聯(lian)合(he)(he)審圖(tu)、聯(lian)合(he)(he)測繪、聯(lian)合(he)(he)驗收。實(shi)行企(qi)業(ye)投資項(xiang)目(mu)(mu)(mu)“多(duo)評(ping)(ping)合(he)(he)一(yi)”、并聯(lian)審批(pi)(pi)(pi)。對(dui)國(guo)家(jia)鼓勵類企(qi)業(ye)投資項(xiang)目(mu)(mu)(mu)探索(suo)不(bu)(bu)再(zai)審批(pi)(pi)(pi)。對(dui)不(bu)(bu)新增(zeng)用地(di)(di)(di)“零(ling)土(tu)地(di)(di)(di)”技改項(xiang)目(mu)(mu)(mu)推(tui)行承諾備案制。在(zai)各類開(kai)發區推(tui)行由政(zheng)府統一(yi)組織對(dui)一(yi)定區域內土(tu)地(di)(di)(di)勘(kan)測、礦產壓覆(fu)、地(di)(di)(di)質災(zai)害、水土(tu)保持、文物保護(hu)、洪水影響、地(di)(di)(di)震(zhen)安(an)全(quan)(quan)性(xing)、氣(qi)候可(ke)行性(xing)等(deng)(deng)事項(xiang)實(shi)行區域評(ping)(ping)估，切實(shi)減輕企(qi)業(ye)負擔。在(zai)實(shi)行“多(duo)規合(he)(he)一(yi)”基(ji)礎上(shang)，探索(suo)“規劃同(tong)評(ping)(ping)”。加快(kuai)(kuai)推(tui)進(jin)居民(min)身份證(zheng)、駕駛證(zheng)、出(chu)入境證(zheng)件、醫(yi)保社保、住房公積金等(deng)(deng)便民(min)服(fu)務(wu)(wu)(wu)事項(xiang)互(hu)聯(lian)互(hu)通(tong)(tong)、在(zai)線可(ke)查、異地(di)(di)(di)可(ke)辦(ban)。推(tui)廣(guang)容(rong)缺后(hou)補、綠(lv)色通(tong)(tong)道、首席(xi)服(fu)務(wu)(wu)(wu)官和數字化審圖(tu)、告知承諾、郵政(zheng)或快(kuai)(kuai)遞送達等(deng)(deng)便利(li)化措施，推(tui)行預約辦(ban)理、同(tong)城(cheng)通(tong)(tong)辦(ban)、異地(di)(di)(di)代(dai)辦(ban)、跨層聯(lian)辦(ban)、智能導辦(ban)、一(yi)對(dui)一(yi)專(zhuan)辦(ban)等(deng)(deng)多(duo)種服(fu)務(wu)(wu)(wu)方式，多(duo)渠道多(duo)途徑提高辦(ban)理效率(lv)和服(fu)務(wu)(wu)(wu)水平，切實(shi)解決企(qi)業(ye)和群眾反映(ying)突出(chu)的(de)(de)排號等(deng)(deng)號、耗時長、來回跑等(deng)(deng)問題。對(dui)量大面廣(guang)的(de)(de)個人(ren)事項(xiang)可(ke)利(li)用銀行、郵政(zheng)等(deng)(deng)網(wang)(wang)點實(shi)現服(fu)務(wu)(wu)(wu)端口前(qian)移。針對(dui)交通(tong)(tong)不(bu)(bu)便、居住分散(san)、留守(shou)老人(ren)多(duo)等(deng)(deng)農村地(di)(di)(di)區實(shi)際(ji)，積極開(kai)展代(dai)繳代(dai)辦(ban)代(dai)理等(deng)(deng)便民(min)服(fu)務(wu)(wu)(wu)，在(zai)村莊普(pu)遍建立(li)網(wang)(wang)上(shang)服(fu)務(wu)(wu)(wu)站(zhan)點，加快(kuai)(kuai)完善鄉村便民(min)服(fu)務(wu)(wu)(wu)體(ti)系(xi)。
（七）深化行(xing)政(zheng)(zheng)審(shen)批中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)改革。進(jin)(jin)(jin)一(yi)(yi)步減少(shao)不必要(yao)的(de)(de)行(xing)政(zheng)(zheng)審(shen)批中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)事(shi)項(xiang)，無法(fa)(fa)定依(yi)據的(de)(de)一(yi)(yi)律(lv)取消。對已取消的(de)(de)中(zhong)(zhong)央指定地(di)方實(shi)施行(xing)政(zheng)(zheng)審(shen)批中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)事(shi)項(xiang)和證(zheng)明材料，各地(di)不再作為(wei)行(xing)政(zheng)(zheng)審(shen)批的(de)(de)前置條件。對保留的(de)(de)審(shen)批中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)事(shi)項(xiang)要(yao)明確辦(ban)理(li)時限、工(gong)作流程(cheng)、申報條件、收(shou)費標準并對外(wai)公(gong)開(kai)(kai)。加(jia)快推(tui)進(jin)(jin)(jin)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構與主管(guan)部(bu)門(men)(men)(men)(men)脫鉤，切斷利益關聯。放寬中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)市場(chang)準入(ru)，鼓勵支(zhi)持(chi)各類資本進(jin)(jin)(jin)入(ru)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)行(xing)業(ye)和領域，破除(chu)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)壟斷。對導致壟斷的(de)(de)行(xing)業(ye)政(zheng)(zheng)策進(jin)(jin)(jin)行(xing)合法(fa)(fa)性(xing)(xing)合理(li)性(xing)(xing)審(shen)查清理(li)，除(chu)法(fa)(fa)律(lv)法(fa)(fa)規有特別規定外(wai)，各部(bu)門(men)(men)(men)(men)設定的(de)(de)區域性(xing)(xing)、行(xing)業(ye)性(xing)(xing)和部(bu)門(men)(men)(men)(men)間中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構執業(ye)限制(zhi)(zhi)一(yi)(yi)律(lv)取消。嚴(yan)禁限額管(guan)理(li)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構數(shu)量(liang)，營造服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)高效、公(gong)平(ping)競(jing)爭、監督(du)有力的(de)(de)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)市場(chang)。企業(ye)自主選擇中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構，政(zheng)(zheng)府部(bu)門(men)(men)(men)(men)不得強制(zhi)(zhi)指定或變相指定。依(yi)托政(zheng)(zheng)務(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)網(wang)(wang)(wang)(wang)開(kai)(kai)發建(jian)設中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)網(wang)(wang)(wang)(wang)上(shang)交(jiao)易(yi)平(ping)臺，中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構“零(ling)門(men)(men)(men)(men)檻、零(ling)限制(zhi)(zhi)”入(ru)駐，實(shi)現網(wang)(wang)(wang)(wang)上(shang)展示、網(wang)(wang)(wang)(wang)上(shang)競(jing)價、網(wang)(wang)(wang)(wang)上(shang)中(zhong)(zhong)標、網(wang)(wang)(wang)(wang)上(shang)評價。政(zheng)(zheng)府部(bu)門(men)(men)(men)(men)在審(shen)批過程(cheng)中(zhong)(zhong)委托開(kai)(kai)展的(de)(de)技術性(xing)(xing)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)活(huo)動，必須通(tong)過競(jing)爭方式選擇服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構，服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)費用(yong)一(yi)(yi)律(lv)由部(bu)門(men)(men)(men)(men)支(zhi)付并納入(ru)部(bu)門(men)(men)(men)(men)預算。強化中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)監管(guan)，全(quan)面開(kai)(kai)展中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)信用(yong)評價，建(jian)立健(jian)全(quan)中(zhong)(zhong)介(jie)(jie)服(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)機(ji)構退出機(ji)制(zhi)(zhi)。
（八）切(qie)實加(jia)強事(shi)中事(shi)后監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)。改(gai)變重審(shen)批輕監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)的(de)(de)行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)理方式，把(ba)更多(duo)行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)資源從事(shi)前(qian)(qian)審(shen)批轉到(dao)加(jia)強事(shi)中事(shi)后監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)上來。按照權責(ze)(ze)對等(deng)、權責(ze)(ze)一致和(he)(he)“誰(shui)審(shen)批誰(shui)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)、誰(shui)主(zhu)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)誰(shui)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)”原則(ze)，厘清(qing)審(shen)批和(he)(he)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)權責(ze)(ze)邊界，強化落實監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)責(ze)(ze)任，健(jian)全工作會商、聯(lian)合(he)(he)核驗、業(ye)務協同(tong)和(he)(he)信(xin)息(xi)互(hu)通的(de)(de)審(shen)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)銜接機(ji)(ji)制(zhi)。以“雙隨(sui)機(ji)(ji)、一公開”為原則(ze)，積極推(tui)進(jin)(jin)綜合(he)(he)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)和(he)(he)檢查(cha)處(chu)(chu)罰(fa)信(xin)息(xi)公開。加(jia)快(kuai)建(jian)立以信(xin)用(yong)(yong)(yong)承(cheng)諾、信(xin)息(xi)公示為特(te)點的(de)(de)新型監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)機(ji)(ji)制(zhi)，加(jia)強市(shi)場主(zhu)體(ti)信(xin)用(yong)(yong)(yong)信(xin)息(xi)歸集、共享和(he)(he)應用(yong)(yong)(yong)，推(tui)動(dong)全國(guo)信(xin)用(yong)(yong)(yong)信(xin)息(xi)共享平(ping)臺(tai)向各級政(zheng)(zheng)(zheng)(zheng)府(fu)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)部(bu)門開放數據，并與政(zheng)(zheng)(zheng)(zheng)府(fu)審(shen)批服務、監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)處(chu)(chu)罰(fa)等(deng)工作有效銜接。探索智(zhi)慧監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)、包容審(shen)慎監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)，提(ti)(ti)高監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)的(de)(de)公平(ping)性(xing)、規范(fan)性(xing)、簡(jian)約性(xing)。聯(lian)動(dong)推(tui)進(jin)(jin)行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)審(shen)批制(zhi)度(du)改(gai)革(ge)、綜合(he)(he)行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)執法(fa)體(ti)制(zhi)改(gai)革(ge)和(he)(he)社(she)會信(xin)用(yong)(yong)(yong)體(ti)系建(jian)設，建(jian)立健(jian)全失信(xin)聯(lian)合(he)(he)懲(cheng)戒(jie)機(ji)(ji)制(zhi)，實現(xian)“事(shi)前(qian)(qian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)標(biao)準、事(shi)中管(guan)(guan)(guan)(guan)(guan)(guan)(guan)檢查(cha)、事(shi)后管(guan)(guan)(guan)(guan)(guan)(guan)(guan)處(chu)(chu)罰(fa)、信(xin)用(yong)(yong)(yong)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)終身”。梳理行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)處(chu)(chu)罰(fa)、行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)強制(zhi)、行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)征(zheng)收、行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)檢查(cha)等(deng)執法(fa)類(lei)職(zhi)權事(shi)項，規范(fan)程序、行(xing)(xing)(xing)(xing)為和(he)(he)自由裁量(liang)權，推(tui)進(jin)(jin)嚴格公正(zheng)規范(fan)文明執法(fa)。深入推(tui)進(jin)(jin)綜合(he)(he)行(xing)(xing)(xing)(xing)政(zheng)(zheng)(zheng)(zheng)執法(fa)體(ti)制(zhi)改(gai)革(ge)，整合(he)(he)各類(lei)執法(fa)機(ji)(ji)構、職(zhi)責(ze)(ze)和(he)(he)隊伍，大幅減少市(shi)縣政(zheng)(zheng)(zheng)(zheng)府(fu)執法(fa)隊伍種類(lei)，進(jin)(jin)一步推(tui)動(dong)力(li)量(liang)下沉、重心(xin)下移(yi)。整合(he)(he)優化基(ji)層(ceng)治理網(wang)(wang)格，實現(xian)“多(duo)網(wang)(wang)合(he)(he)一、一員多(duo)能(neng)”，提(ti)(ti)升基(ji)層(ceng)監(jian)(jian)(jian)(jian)管(guan)(guan)(guan)(guan)(guan)(guan)(guan)執法(fa)能(neng)力(li)。
三、組織實施
（一）加(jia)強(qiang)組織領導。各級黨委(wei)要(yao)高度重(zhong)視深(shen)入推(tui)進審批服(fu)務便民(min)化(hua)工(gong)(gong)作，切實(shi)履行領導責任(ren)(ren)，把這項工(gong)(gong)作列(lie)入重(zhong)要(yao)議事(shi)日程，做好與地(di)方機構改革統籌結合，研究重(zhong)大問題，把握(wo)改革方向，蹄疾步穩扎(zha)實(shi)推(tui)進。各省、自(zi)治區、直轄市(shi)政(zheng)府(fu)要(yao)制(zhi)定(ding)本地(di)區工(gong)(gong)作方案(an)，細化(hua)分解任(ren)(ren)務，明確時間(jian)節點，層層壓實(shi)責任(ren)(ren)，指導市(shi)縣(xian)兩(liang)級政(zheng)府(fu)制(zhi)定(ding)具體實(shi)施(shi)(shi)(shi)辦法，將(jiang)改革任(ren)(ren)務清單化(hua)、項目(mu)化(hua)，明確施(shi)(shi)(shi)工(gong)(gong)圖、時間(jian)表、責任(ren)(ren)鏈，確保改革措施(shi)(shi)(shi)落地(di)生效。
（二）做好上下結合。鼓勵各地(di)因地(di)制(zhi)宜大膽探索，形成各具(ju)特色(se)經(jing)驗(yan)做法，創(chuang)造(zao)更多管用可行的(de)“土特產”、“一招鮮”。建立健全協作(zuo)攻關機制(zhi)，對不動產登記、市(shi)場(chang)準入、企(qi)業投(tou)資、建設工程、綜合行政執法等重點(dian)領域改(gai)革事項和(he)政務信息(xi)共享等重點(dian)難點(dian)問題，省(sheng)市(shi)兩級(ji)要組織力量進(jin)行集(ji)中攻關，盡快實現(xian)突破。中央和(he)省(sheng)級(ji)部門要主動服務基層，對不適應實踐(jian)發展(zhan)的(de)法律法規和(he)政策規定(ding)積極進(jin)行清理(li)、修改(gai)和(he)完善(shan)，為(wei)地(di)方改(gai)革創(chuang)新(xin)提供及時有(you)(you)效(xiao)的(de)制(zhi)度支持(chi)。中央有(you)(you)關部門要及時總結經(jing)驗(yan)，加強工作(zuo)指(zhi)導。
（三(san)）抓(zhua)好(hao)督查落實(shi)(shi)。嚴(yan)格(ge)責任落實(shi)(shi)，明確工作(zuo)(zuo)要求(qiu)，做細做實(shi)(shi)各項工作(zuo)(zuo)，防止(zhi)空喊(han)口號、流(liu)于形(xing)式(shi)。按照(zhao)“三(san)個(ge)區分(fen)開來”原則，完善進一步(bu)激勵廣(guang)大干部(bu)擔當作(zuo)(zuo)為(wei)的(de)(de)(de)制度機制，對(dui)落實(shi)(shi)到(dao)位、積極作(zuo)(zuo)為(wei)的(de)(de)(de)典型要通報(bao)表(biao)揚、給予獎勵。嚴(yan)禁上級部(bu)門(men)以考(kao)(kao)核評優、經費劃撥、數據端口、印章效力(li)等方(fang)式(shi)干預基層改革創新。將深入推進審批服務(wu)便民化的(de)(de)(de)相關情況作(zuo)(zuo)為(wei)地方(fang)黨政領(ling)導干部(bu)綜合(he)考(kao)(kao)核評價(jia)的(de)(de)(de)重(zhong)要參考(kao)(kao)，列入重(zhong)點督查事項。協同推進政府職能轉變和作(zuo)(zuo)風建設，適(shi)時開展督查督辦(ban)和明察(cha)暗(an)訪，著力(li)革除“管卡壓”、“推繞拖”和官僚(liao)主義(yi)、部(bu)門(men)本位主義(yi)等“四風”新表(biao)現(xian)形(xing)式(shi)。對(dui)不作(zuo)(zuo)為(wei)的(de)(de)(de)，抓(zhua)住典型，嚴(yan)肅問責。
（四）強化宣傳(chuan)引導(dao)。充分利用報紙、廣(guang)播、電視、網絡、新(xin)媒體等(deng)載體宣傳(chuan)典型經驗和做法，加大(da)總結(jie)推廣(guang)力度，促進相互學習借鑒(jian)提(ti)高(gao)。將改革(ge)宣傳(chuan)與(yu)信(xin)息公(gong)開、政策解讀、社(she)(she)(she)會(hui)監(jian)(jian)督等(deng)結(jie)合起來，多渠道聽取(qu)企業群(qun)眾意(yi)見建議。建立健全企業群(qun)眾滿意(yi)度評(ping)價機制，運用營商(shang)環境監(jian)(jian)測、電子(zi)監(jian)(jian)察、現場和在線(xian)評(ping)價、統(tong)計抽樣調查(cha)、第三方評(ping)估(gu)等(deng)多種方式(shi)開展滿意(yi)度調查(cha)。正確引導(dao)社(she)(she)(she)會(hui)預期，積極回應社(she)(she)(she)會(hui)關切，廣(guang)泛凝(ning)聚社(she)(she)(she)會(hui)共識，營造良好改革(ge)氛(fen)圍(wei)。
